We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

• Competitive salary
• Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
• An inclusive and extended parental leave policy, birth mothers are fully paid up to 24 weeks
• 401K plan
• Uncapped vacation time off
• 9 paid holidays
• 10 paid sick days
• 32 hours of paid volunteer time off
• Training and growth opportunities
• A multicultural and diverse team
• A supportive work environment
• Social events
• Agio swag
• And more

Job Description

OBJECTIVES – YEAR ONE

• Provide engineer level support in our clients’ environments with little assistance and teach others to do the same
• Perform Technical Reviews of Client Network configurations, connectivity and provide detailed documents of the systems
• Create detailed project plans to reconcile/remediate Client environments to approved configurations for subscribed services
• Perform Change Management (configuration changes) on supported technology platforms
• Identify efficiency and automation opportunities for deployment and ongoing administration/management of subscribed services

This is a hybrid position that requires the team member to be in-office in Raleigh, NC two days a week. The schedule is Monday to Friday 11am to 8pm Eastern Time.

RESPONSIBILITIES

• Network Management for multi-vendor networking systems
• Perform system checks to verify all circuit installations are configured properly and functioning as designed
• Analyze and investigate interface utilization reports
• Switching platforms
• Escalate and work with 3rd party vendors to troubleshoot connectivity issues
• Perform configuration changes on network devices
• Participate in client on-boarding tasks as well as scheduled remediation and maintenance tasks, including hardware/firmware deployments/upgrades
• Troubleshooting code and platform lifecycle issues
• Provide solutions to complex hardware and software problems
• Cloud Networking
• Perform complex implementations with little guidance
• Writing and presenting technical documents

REQUIREMENTS

• 4+ years working as a network engineer
• Excellent written, verbal, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Strong understanding of Palo Alto, Cisco ASA, Cisco Meraki, and Azure Firewall solutions
• Strong understanding of popular network routing protocols (EIGRP, OSPF, BGP)
• Strong understanding of Azure and configuring Networks within the IaaS Platform
• Strong understanding of first Hop Redundancy methods (HSRP, VRRP, GLBP)
• Strong understanding of layer 2 switching and layer 3 routing
• Strong understanding of IPsec technologies
• Strong knowledge of network operating systems including Cisco IOS, IOS-XE, IOS-XR, NXOS
• Ability to work independently and drive issues to closure
• Ability to meet stringent deadlines and handle multiple tasks
• Familiar with change management and ITIL processes
• Ability to provide timely and informative follow-up to end-users
• Desire to work in a fast-paced, multi-tenant environment
• Position will require after-hours work to service client’s maintenance windows
• Desire to work in a support function, performing day-to-day firewall updates and taking on system alerts and end-user requests
• Packet analysis skills using tools like Wireshark
• Understanding of Network hardening technologies such as 802.1x, routing protocol encryption, restricted access to network devices, ISE
• Should possess knowledge of Azure and AWS architecture principles such as VPC, Direct Connect, VPN Gateways, MS Azure VNet, VNet-Peering, Express Routes, Virtual Network Gateways, NSGs, and Load Balancers.

PREFERRED EXPERIENCE

• Familiarity with popular Firewall vendor solutions (Checkpoint, Meraki, Firepower, Palo Alto, Fortinet)
• CCNP or CCIE level experience
• Understanding of VoIP in an enterprise infrastructure
• Knowledge of Python, Nornir and Ansible is a plus