PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.

As part of the project team, you will participate in building real-world systems for our customers that take 100s of 1000s of calls every single day. You will work closely with Scrum Masters and Dialogue Designers to build out and maintain highly specialised software with superhuman user experience that delights our clients and their customers.

We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 2-3 days weekly commitment.

Minimum Requirements:

• You are a native/fluent Dutch and French speaker
• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres